Detect
Use existing telemetry or SentienGuard agents.
MTTR Reduction
Faster alerts do not reduce MTTR.
Fewer handoffs do.
SentienGuard moves routine incidents from detection to verified recovery without waiting for an engineer to wake up, reconstruct context, find a runbook and type the same commands again.
Where incident time disappears
Diagnose
Correlate context and select a controlled playbook.
Execute
Approve first; automate only proven classes.
Verify
Test the original failure condition after the action.
Rollback
Reverse or escalate when recovery is not proven.
Benchmark first. Claim improvement second.
The under-90-second figure on this site comes from replayed routine incidents, not a promise about every production environment. An observation-only assessment measures your incident mix, current resolution path and eligible playbook coverage. Approval mode then produces comparable execution and verification evidence before autonomy.
A useful MTTR report includes failures
Report detection time, diagnostic time, approval wait, execution duration, verification result, rollback and escalation. Averages without failed automation are marketing, not operations.
MTTR reduction FAQ
What is MTTR reduction?
MTTR reduction means shortening the time from incident detection to verified service recovery. Routing an alert faster helps only one stage; closed-loop remediation removes handoffs across diagnosis, execution and verification.
Which incidents should be automated first?
Start with frequent, bounded and reversible incident classes: disk pressure, failed pods, saturated connection pools, expired certificates and known service restarts. Observation mode shows coverage before execution authority is granted.
How should teams measure MTTR improvement?
Compare like-for-like incident classes, from first detection through verified recovery. Track approval time separately from execution time and count failed verification, rollback and escalations instead of hiding them.
Related: incident response automation · AI SRE · alert fatigue